Montana Coffee Company, LLC — Terms of Service
Effective Date: August 24, 2026
1. Introduction
Welcome to Montana Coffee Company. By accessing or using our website, creating an account, placing an order, or otherwise using our online services, you agree to these Terms of Service.
These terms apply to the Montana Coffee Company website and online store. Additional terms may apply to specific promotions, subscriptions, sweepstakes, or other offers and will be disclosed where applicable.
2. Geographic Availability
Our website may be accessed from locations outside the United States; however, Montana Coffee Company currently accepts and ships online product orders only within the United States.
Availability of particular products, promotions, shipping methods, or services may vary by location.
3. Account Responsibilities
You may create an account on our website, although an account is not required for most purchases.
You are responsible for providing accurate and current information and for maintaining the confidentiality of your account credentials.
Personal information collected through our website is handled in accordance with our Privacy Policy.
4. Purchases, Pricing, and Payment
Orders may be placed through our website using the payment methods currently displayed during checkout.
Product prices are displayed on the applicable product pages. Shipping charges, discounts, taxes, and the final order total are displayed during checkout before an order is submitted.
Prices, product availability, promotions, and discounts may change without notice. A submitted order is subject to acceptance and successful payment authorization.
If an order cannot be fulfilled, we will contact the customer using the information provided with the order and issue any applicable refund.
5. Shipping and Delivery
Montana Coffee Company ships online orders within the United States.
Shipping options, estimated delivery times, and applicable shipping charges are calculated and displayed during checkout based on the order and delivery destination.
Orders may be shipped through UPS, USPS, or FedEx depending on the shipping option selected or available for the order.
For complete information, please review our Shipping Policy below.
6. Returns, Refunds, and Satisfaction Guarantee
We want customers to be satisfied with their purchase. Eligible products may be returned in accordance with our Returns and Refunds Policy below.
Our satisfaction guarantee is subject to the eligibility requirements, return window, return process, and other conditions described in that policy.
7. Intellectual Property
Unless otherwise indicated, the content of this website, including our logos, branding, graphics, photographs, written content, product names, and other original materials, is owned by or licensed to Montana Coffee Company, LLC.
Website content may not be reproduced, distributed, modified, or used for commercial purposes without permission except as otherwise permitted by law.
8. Website Availability and Limitation of Liability
We work to keep our website, online store, and information accurate and available, but we cannot guarantee uninterrupted or error-free operation.
To the fullest extent permitted by applicable law, Montana Coffee Company will not be liable for indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our website or services.
Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable law.
9. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our operations, services, or legal requirements.
Updated terms will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.
10. Privacy
Information about how Montana Coffee Company collects, uses, and protects personal information is provided in our Privacy Policy located below.
11. Contact Information
Questions about these Terms or our online store may be directed to:
Montana Coffee Company, LLC
918 Huntsville Hwy
Fayetteville, TN 37334
Phone: (931) 222-0707
Email: coffee@montanacoffeecompany.online
Montana Coffee Company, LLC — Shipping Policy
Effective Date: August 24, 2026
1. Order Processing
Orders may be placed through our website 24 hours a day.
Orders are typically processed, packaged, and tendered to a shipping carrier Monday through Friday. Our goal is to ship most orders within three business days.
Processing may take longer during unusually high-volume periods, holidays, severe weather, carrier disruptions, inventory issues, or other circumstances outside our reasonable control. If we anticipate a significant delay in fulfilling an order, we will make reasonable efforts to contact the customer.
Business days do not include weekends or applicable holidays.
2. Shipping Rates
Shipping charges for orders that do not qualify for free shipping are calculated automatically during checkout.
The available rate depends on factors such as:
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Delivery destination
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Package size and weight
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Products included in the order
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Available carrier services
Montana Coffee Company uses UPS, USPS, and FedEx for online order fulfillment. Available services and their corresponding prices are displayed during checkout before the customer submits the order.
3. Free Shipping
Qualifying orders with a merchandise subtotal of $35 or more after applicable discounts and before tax receive free standard shipping.
The qualifying free-shipping option will be shown during checkout when the order meets the required threshold.
If expedited or premium shipping services are available, those services may carry an additional charge even when the order qualifies for free standard shipping.
4. Shipping Locations
Montana Coffee Company currently ships online product orders throughout the United States.
We do not currently offer international shipping through our online store.
5. Delivery Estimates
Estimated delivery dates or transit times displayed during checkout are estimates and may vary based on the selected carrier, shipping service, destination, weather, holidays, or other carrier-related circumstances.
Carrier transit time begins after an order has been processed and transferred to the carrier.
Montana Coffee Company cannot guarantee a carrier’s delivery date once a shipment has been transferred to the carrier.
6. Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout after the order has shipped.
Customers can use the tracking information supplied by the carrier to monitor delivery progress.
7. Lost or Delayed Shipments
If an order has not arrived within the expected delivery period or tracking information indicates an unusual delay, please contact Montana Coffee Company promptly.
We will review the shipment information and work with the applicable carrier to determine the appropriate resolution.
Depending on the circumstances, resolution may include replacement of the affected products, store credit, a refund, or another reasonable remedy.
8. Packages Marked Delivered
If carrier tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any delivery information provided by the carrier.
If the package still cannot be located, contact us promptly so we can review the shipment and determine what options may be available.
9. Damaged or Incorrect Shipments
If an order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible and no later than 14 days after delivery.
We may request photographs, packaging information, the order number, or other reasonable information needed to document the problem.
When Montana Coffee Company confirms that an item was damaged in transit or shipped incorrectly, we will work with the customer to provide an appropriate replacement, refund, credit, or other resolution without requiring the customer to bear costs caused by our error.
10. Shipping Questions
For questions regarding an order or shipment, contact:
Email: coffee@montanacoffeecompany.online
Phone: (931) 222-0707
Montana Coffee Company, LLC
918 Huntsville Hwy
Fayetteville, TN 37334
Montana Coffee Company, LLC — Returns and Refunds Policy
Effective Date: August 24, 2026
1. Satisfaction Guarantee
Montana Coffee Company wants customers to be satisfied with the products they purchase from us.
If an eligible product does not meet your expectations, contact us within the return period described below so we can help resolve the issue.
Our satisfaction guarantee is subject to this Returns and Refunds Policy.
2. Return Window
Customers may request a return within 14 days after delivery of the product.
Requests submitted after the applicable return period may not be eligible for return or refund unless otherwise required by law or specifically approved by Montana Coffee Company.
3. Return Eligibility
Consumable Products, Including Coffee
Coffee may be returned even if the package has been opened, provided that the remaining product is returned to Montana Coffee Company.
Opened coffee bags should be securely resealed using the bag’s built-in closure when available and placed inside an additional sealed bag, protective plastic, or other packaging sufficient to prevent leakage during shipment.
K-Cup products that are being returned should have the individual pod lids intact.
The product must be returned so that Montana Coffee Company can verify and process the dissatisfaction claim.
Non-Consumable Merchandise
Non-consumable merchandise should be returned in good condition unless the return is being made because the product arrived damaged or defective.
Normal inspection or reasonable handling of the product does not automatically make it ineligible for return.
4. Non-Returnable Items
Montana Coffee Company does not currently maintain a general category of products that is automatically excluded from returns.
Products must still meet the eligibility requirements and return procedures described in this policy.
Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase.
5. How to Start a Return
To request a return:
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Contact Montana Coffee Company at coffee@montanacoffeecompany.online or (931) 222-0707 within 14 days after delivery.
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Provide your name, order number, the product involved, and a brief description of the reason for the return.
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Wait for return instructions before shipping the product.
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Package the product securely and include information sufficient for us to identify the associated order.
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Use a trackable shipping method when returning an item.
Do not send a return without sufficient identifying information for us to connect the package with the appropriate order.
6. Return Shipping Costs
For standard satisfaction-based returns, the customer is responsible for the cost of shipping the product back to Montana Coffee Company.
If a product was damaged in transit, defective, or shipped incorrectly, contact us before returning it. When we determine that the issue resulted from damage in transit or an error by Montana Coffee Company, we will provide an appropriate resolution and will not require the customer to bear return costs caused by that issue.
7. Refunds
Approved refunds are processed after the returned product is received and inspected when a return is required.
Once a refund has been approved, Montana Coffee Company generally processes it within 5–7 business days.
Refunds are issued to the original payment method whenever possible. The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, credit-card issuer, or payment provider.
8. Exchanges
Montana Coffee Company does not currently process direct product exchanges.
If you would like a different product, please complete the applicable return process and place a separate order for the desired product.
If a product was damaged, defective, or shipped incorrectly, contact us before placing a replacement order so we can determine the appropriate resolution.
9. Contact Information
For questions regarding returns or refunds:
Email: coffee@montanacoffeecompany.online
Phone: (931) 222-0707
Montana Coffee Company, LLC
918 Huntsville Hwy
Fayetteville, TN 37334
Privacy Policy
Effective Date: August 24, 2026
Montana Coffee Company, LLC (“Montana Coffee Company,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors.
This Privacy Policy explains the types of information we may collect when you visit our website, make a purchase, create an account, subscribe to communications, contact us, participate in a promotion, or otherwise interact with Montana Coffee Company online. It also explains how we use, share, and protect that information.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Contact Information
This may include:
Name
Email address
Telephone number
Billing address
Shipping address
Order and Transaction Information
When you make a purchase, we may collect or receive information such as:
Products purchased
Order number
Order value
Shipping method
Billing and shipping information
Transaction status
Purchase and order history
Refund or return information
Payment information is processed through payment-service providers. Montana Coffee Company may receive transaction details necessary to complete and manage an order but does not necessarily receive or retain the complete payment-card information entered through a payment processor.
Account Information
If you create an account, we may collect information associated with that account, including your contact information, order history, account preferences, and authentication information.
Communications and Customer Service Information
When you contact us, submit a form, request customer service, leave a product review, or otherwise communicate with Montana Coffee Company, we may collect the information you provide and information related to that communication.
Marketing Information
If you subscribe to our email list, request a promotional offer, or otherwise opt in to marketing communications, we may collect your email address and information about your interaction with those communications.
Website and Device Information
When you use our website, certain technical information may be collected automatically, including:
Internet Protocol address
Browser type
Device type
Operating system
Approximate geographic information derived from an IP address
Pages viewed
Links or buttons selected
Referring pages or websites
Date and time of visits
Website interactions and session information
Cookie and similar technology identifiers
Promotions and Sweepstakes
If you participate in a sweepstakes, giveaway, contest, or other promotion, we may collect information needed to administer that promotion and verify eligibility.
Information collected for a particular promotion is also subject to the applicable official rules or terms for that promotion.
2. How We Use Information
We may use personal information for legitimate business purposes including:
Processing and fulfilling orders
Calculating and arranging shipping
Providing order and delivery updates
Processing returns and refunds
Providing customer support
Maintaining customer accounts
Responding to questions and requests
Preventing fraud, misuse, and unauthorized transactions
Maintaining the security and functionality of our website
Understanding how customers use our website
Improving our website, products, marketing, and customer experience
Measuring advertising and marketing performance
Sending promotional emails or offers when permitted
Administering subscriptions, promotions, giveaways, and sweepstakes
Maintaining business and transaction records
Complying with legal, tax, accounting, or regulatory requirements
Enforcing our agreements and policies
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep the website and shopping cart functioning
Remember preferences
Maintain sessions
Understand website traffic and usage
Measure website performance
Determine how visitors reached our website
Measure marketing campaigns
Deliver or evaluate advertising
Detect fraud or security issues
Some of these technologies may be provided by third-party analytics, advertising, ecommerce, or technology service providers.
You can control or delete many cookies through your browser settings. Blocking certain cookies may affect the functionality of portions of our website.
4. Analytics and Advertising
We may use third-party services to understand website traffic, customer behavior, advertising performance, and interactions with our website.
These providers may collect information through cookies, pixels, tags, or similar technologies according to their own privacy practices.
We may also use information about website visits or product interactions to measure advertising effectiveness or present advertising to people who have previously interacted with Montana Coffee Company.
Depending on applicable law, certain advertising or analytics activities may be considered the sharing of personal information for targeted advertising purposes.
5. Email and Marketing Communications
If you subscribe to our email list or otherwise consent to receive marketing messages, we may send announcements, offers, product information, educational content, and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message.
Unsubscribing from marketing communications does not prevent us from sending non-promotional messages that are necessary to complete transactions, provide customer service, manage subscriptions, or communicate important information about an order or account.
6. How We Share Information
We do not sell customer personal information for money.
We may share information with service providers and other parties when reasonably necessary to operate our business, including:
Ecommerce and website service providers
Payment processors
Fraud-prevention and security providers
Shipping and fulfillment providers
UPS, USPS, and FedEx when necessary to fulfill shipments
Email and communications providers
Analytics providers
Advertising and marketing providers
Professional advisers such as accountants, attorneys, or consultants
Government authorities or other parties when required by law
We provide these parties only with information reasonably necessary for the services they perform or as otherwise permitted by law.
We may also disclose information when we reasonably believe disclosure is necessary to protect the rights, safety, property, or security of Montana Coffee Company, our customers, or others.
If Montana Coffee Company undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
7. Shipping Information
When an order requires shipment, we share the information reasonably necessary for delivery with the selected shipping provider.
This may include the recipient’s name, delivery address, contact information where required, package information, and other information needed to transport or track the shipment.
8. Payment Information
Payments made through our website are processed using third-party payment-service providers.
Those providers may collect payment-card or other financial information directly from you in order to authorize and process the transaction.
Their handling of payment information is governed by their applicable terms and privacy practices.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business purposes such as:
Completing transactions
Maintaining order and tax records
Providing customer support
Managing accounts or subscriptions
Resolving disputes
Preventing fraud
Enforcing agreements
Meeting legal, accounting, or regulatory obligations
Different categories of information may be retained for different periods.
10. Data Security
Montana Coffee Company uses reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored through our website.
11. Your Privacy Choices and Rights
Depending on where you live and the law that applies to you, you may have rights regarding your personal information, which may include the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Request information about how personal information is used or disclosed
Withdraw certain consent
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law
These rights may be subject to legal exceptions and verification requirements.
To submit a privacy-related request, contact us at coffee@montanacoffeecompany.online.
We may need to verify your identity before completing a request.
12. Children’s Privacy
Our website and online store are intended for a general audience and are not directed specifically toward children under 13.
We do not knowingly collect personal information from children under 13 in circumstances prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Montana Coffee Company does not control the privacy or security practices of those third parties. Information provided directly to a third-party website or service is subject to that party’s policies.
14. United States Operations
Montana Coffee Company is based in Tennessee, United States.
Although the website may be accessible from other countries, our online product shipping is currently limited to the United States. Information collected through our website may be processed or stored in the United States.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.
When we make changes, we will update the effective date displayed at the top of this page.
We encourage visitors to review this policy periodically.
16. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or personal information may be directed to:
Montana Coffee Company, LLC
918 Huntsville Hwy
Fayetteville, TN 37334
Phone: (931) 222-0707
Email: coffee@montanacoffeecompany.online
Montana Coffee Company, LLC. – Giveaway Rules and Regulations
A copy of the official rules can be found here.